Privacy Policy

Learn how we collect, use, and protect your personal information when you use RunClub.

Last Updated: December 15, 2024

1. Introduction

At RunClub, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our platform, website, mobile applications, and related services.

This policy applies to all users of RunClub services, including website visitors, registered users, event participants, and club members.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password, profile photo
  • Profile Data: Running experience, goals, preferences, location
  • Event Registration: Emergency contacts, medical information, dietary requirements
  • Payment Information: Billing address, payment methods (processed by third parties)
  • Communications: Messages, support requests, feedback, reviews
  • User Content: Photos, posts, comments, running logs, achievements

2.2 Information We Collect Automatically

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, features used, time spent, click patterns
  • Location Data: GPS coordinates (with permission), city/region from IP address
  • Cookies and Tracking: Session data, preferences, analytics information
  • Performance Data: App crashes, response times, error logs

2.3 Information from Third Parties

  • Social media profile information (when you connect accounts)
  • Fitness app data (with your permission)
  • Payment processor information
  • Background check results (for event organizers)

3. How We Use Your Information

We use your information to:

  • Provide Services: Account management, event registration, club membership
  • Personalization: Recommend events, clubs, and running partners near you
  • Communication: Send updates, notifications, newsletters, and support responses
  • Safety: Verify identities, prevent fraud, ensure event safety
  • Analytics: Improve our platform, understand user behavior, develop new features
  • Marketing: Promote relevant events, features, and partnerships (with consent)
  • Legal Compliance: Meet regulatory requirements, resolve disputes

4. How We Share Your Information

4.1 With Other Users

  • Profile information you choose to make public
  • Event participation status (when you join public events)
  • Club membership (within club communities)
  • Running achievements and posts you share

4.2 With Service Providers

  • Payment processors for transaction handling
  • Email and notification services
  • Analytics and marketing platforms
  • Customer support tools
  • Cloud hosting and storage providers

4.3 For Legal Reasons

We may share information when required by law, to protect our rights, or in emergency situations involving safety risks.

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security audits and vulnerability testing
  • Employee training on data protection
  • Incident response procedures

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our protections.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

  • Account Data: Until you delete your account, plus 30 days for backup recovery
  • Event Data: 7 years for insurance and liability purposes
  • Financial Records: As required by applicable tax and accounting laws
  • Safety Records: 10 years for events involving incidents
  • Marketing Data: Until you unsubscribe or request deletion

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Receive your data in a portable format
  • Restriction: Limit how we process your data
  • Objection: Object to certain types of processing
  • Withdraw Consent: Revoke previously given consent

To exercise these rights, contact us at privacy@runclub.com or use your account settings.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze how you use our platform
  • Provide personalized content and recommendations
  • Measure the effectiveness of our marketing
  • Prevent fraud and improve security

You can control cookies through your browser settings, but some features may not work properly if you disable them.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable.

10. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. Users between 13-17 must have parental consent. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or through our platform. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

  • Email: privacy@runclub.com
  • Address: 123 Runner Street, San Francisco, CA 94102
  • Phone: +1 (555) 123-4567
  • Data Protection Officer: dpo@runclub.com